Refund policy
We want you to be happy with your purchase, but if for any reason you are not satisfied, we are happy to accept returns on all eligible items within 30 days of receiving your order.
All items must be returned unopened, undamaged and unused, with their original LOMI tags attached and original packaging included.
Exceptions/non-returnable items:
• Gift card
• Gift set
Please note: Items purchased as part of a clearance sale and/or marked as Final Sale may not be returned or exchanged.
LOMI PET CARE reserves the right to reject any returned products that do not comply with the return policy stated above. Rejected goods are sent back to the original delivery address at the customer's expense.
To be eligible for a return, your item must be in the same condition as you received it, unused with tags and in the original packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us at contact@lomipetcare.com. Please note that returns must be sent to the following address: SWEDEN,PUMPVAGEN 2,24393 HOOR 24393 HOOR
Injuries and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the problem and correct it.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the item is sent to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unused or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded using your original payment method within 10 business days. Remember that it may take some time for your bank or credit card company to process and post the refund as well.
All items must be returned unopened, undamaged and unused, with their original LOMI tags attached and original packaging included.
Exceptions/non-returnable items:
• Gift card
• Gift set
Please note: Items purchased as part of a clearance sale and/or marked as Final Sale may not be returned or exchanged.
LOMI PET CARE reserves the right to reject any returned products that do not comply with the return policy stated above. Rejected goods are sent back to the original delivery address at the customer's expense.
To be eligible for a return, your item must be in the same condition as you received it, unused with tags and in the original packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us at contact@lomipetcare.com. Please note that returns must be sent to the following address: SWEDEN,PUMPVAGEN 2,24393 HOOR 24393 HOOR
Injuries and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the problem and correct it.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the item is sent to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unused or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded using your original payment method within 10 business days. Remember that it may take some time for your bank or credit card company to process and post the refund as well.